Application Support / Development

Application Support Specialist

Ref: 778| Posted: 23rd Feb 2021

Our growing Financial Services client, based in Glasgow, is looking for an Application Support Specialist.
Ideally you should have experience of supporting, configuring and testing software applications
within the mortgage industry with a knowledge of structured languages / SQL to support the analysis
and configuration work required within the role.
You will need to be able to think quickly, deal with multiple problems at the same time and be
confident in investigating anything from data issues to software bugs as well as hardware or
software configuration issues.
  • Experience of working in an IT support environment providing 1st / 2nd line support
  • Experience of configuring software applications based on business requirements
  • Experience of testing software applications
  • Programming knowledge is not required however, a good technical background, plus experience of the following would be an advantage:
    • MS SQL Server and / or T-SQL
    • Windows Scripting Languages
    • Website support
  • Working in the financial services sector with knowledge of mortgage systems, preferably DPR
  • Knowledge of infrastructure support
  • Experience of managing change within an organisation
  • Experience of liaising directly with vendors
  • ITIL qualification
  • Completing daily jobs and tasks in support of the business teams
  • Dealing with 1st and 2nd line helpdesk support issues, data issues, software bugs, hardware or software configuration issues and talking to users about their problems to identify any area(s) to be investigated
  • Configuration of software applications
  • Liaise directly with 3rd party vendors for support and change requests
  • Running SQL scripts to identify and resolve any data issues
  • Working directly with stakeholders, understanding their requirements and configuring the software applications to deliver approved change requests
  • Testing the software to ensure it is fit for purpose before handing over to the business UAT teams
  • Liaising with the UAT teams to deliver testing sign off
Competitive Salary & excellent benefits.