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Recognised Business Analyst, Business Process, System Analyst, Automation, Workflow or
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related qualification. Significant demonstrable experience in these areas will be considered
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in lieu of a specific qualification as this is a developing field
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Experience of Business Case development and lifecycle
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Min 3 years’ experience of Business Analysis or process improvement projects
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Previous experience in delivering software/workflow/automation solutions
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Problem solving and innovation are essential to this role
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Ability to manage and work with stakeholders at all levels
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Good communication skills
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Good Time management and prioritisation skills
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As a Business Analyst you are accountable for creating process improvements and efficiencies. A key part of this is utilising, managing, and promoting the Intelligent Business Process Management Suite (iBPMS), while ensuring the Company policies, procedures, technical and security standards are followed
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Work with the Business Process Manager to implement an Intelligent Business Process
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Management Suite (iBPMS) across all areas of the business
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Develop an overview and understanding of the services and business processes across all organisational areas
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Help to build a strong network of Process Owners, Champions and Subject Matter Experts
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Analyse processes and work with the business to improve process models submitted by Business Units and Functional Departments
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Administer the iBPMS ensuring correct configuration, access, quality and population of information
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Ensure standardisation and robust change management of process models and workflows
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Develop workflows from ‘to be’ process models to digitalise and automate business processes before handing over to the Business for ongoing management
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Work with the Business Process Manager to identify, categorise and prioritise processes for reengineering, digitalisation, and automation
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Develop APIs and other connectors to optimise the capability of current business applications and generate efficiencies by integrating with external sites and applications
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Conduct targeted analysis of business situations, consider stakeholder perspectives, evaluate options, define and deliver requirements within the iBPMS workflow capabilities
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Liaise closely with IT, Business Systems and Process Owners for developing integrations and
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connections with business applications and databases
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Liaise closely with IT to ensure users are added/amended and removed from iBPMS and aligned with Single Sign On/Active Directory requirements
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Provide input to business cases for targeted process improvement projects where IT development is required beyond the scope of the iBPMS
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Administer and maintain executable process workflows until they can be properly handed over to the relevant business area
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Support nominated persons within Business Units and Functional departments to become self-sufficient in process modelling, improvement, and workflow development
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Liaise with Process Owners and Champions to establish metrics and KPIs within Process Models and Workflows
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Assist with data connection to Business Intelligence tools and provide data as requested by Business Units and Functional Departments to support the measurement of process performance
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Continually develop knowledge and understanding of process technology, business analysis and process improvement techniques
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Propose ideas and improvements to increase efficiency and effectiveness
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Assist with development of Process and Performance related procedures
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Support collection and documentation of business requirements for process improvement/automation efforts
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Other occasional tasks related to your position or that are useful for your development