Banking Operations

Castle Data Input Team Leader

Ref: 909| Posted: 13th Sep 2021

Our Financial Services client, one of the leading independent wealth management companies in the UK, is looking to expand their Operations Team in Edinburgh. Working on a 12-month fixed term contract, as a Team Leader for Castle Date Input you will manage your Team and their processes on a day-to-day basis. This role would be suitable for someone who understands the Financial Services sector and is confident in their ability to act with integrity, care, and due diligence.
  • Open and cooperative with the FCA and other regulators
  • You must pay due regard to the interests of customers and treat them fairly
  • Observe proper standards of market conduct
  • Good standard of education in GCSEs or equivalent (must include passes in Maths/English)
  • Higher level qualifications such as A Levels or Degree (or equivalents) are desirable
  • IOC Merit qualification, is required / to be obtained within 12 months in role
  • NVQ Level 3 in Team Leader or equivalent management qualification is desirable
  • Experience within a people management role
  • Experience within the Financial Sector is preferred
  • Adaptable to change and ability to lead others through change
  • Proven ability to work independently and as part of a team
  • Excellent communication skills and ability to adapt style and message to suit audience
  • Good level of IT proficiency
  • Excellent time management to deliver effective planning and organisation
  • Ability to coach and develop others
  • Be able to delegate to the team effectively
  • Ensure personal and team member understanding and adherence to Risk and Control, Policy Frameworks specific to the role in Operations
  • Ensure procedures are adhered to and worked from to ensure a high level of accuracy and delivery of service in a timely manner and to relevant SLAs or Operations standards
  • Effectively plan and manage resource across Operations, ensuring all deliverables are met within your area
  • Identify and be able to demonstrate the use of appropriate delegation within your team
  • Take responsibility for ensuring the appropriate level of escalation and successful resolution of risks and issues
  • Take ownership for your personal and professional development
  • Embed and drive a culture of Continuous Improvement within your team
  • Promote a culture of excellent client service, delivering against expectations and keeping all stakeholders updated
  • Identify, escalate and mitigate any key person dependencies on an ongoing basis taking responsibility for delivery of training
  • Formally review and sign off departmental procedures in line with regulatory and audit requirements
  • Proactively manage all change initiatives ensuring timely delivery of allocated responsibilities  
  • Deputise for line manger when required
  • Set a clear direction and purpose for your Team aligned with Company goals
  • Ensure client confidentiality at all times
  • Define reporting requirements and ensure the accurate delivery and effective use of MI
  • Ensure your Team have regular meaningful Performance Reviews, supported by the correct documentation
  • Help your team develop, both individually and collectively, through meaningful development conversations, coaching and feedback
  • Take accountability for the completion of activity that contributes towards Employee Engagement.
  • Attend all relevant forums and committees as appropriate for role
  • Take responsibility for team meetings ensuring appropriate structure and output
  • Ensure your team adheres to all Company Policies and Regulatory Codes of Conduct, ensuring relevant standards and consequence management are applied as appropriate
  • Ensure that each member of your team is treated fairly and in accordance with client guidelines when making decisions on reward, training and competence, performance management, training needs and promotion
  • Take responsibility for the timely and accurate delivery of all Audit requirements
  • Please complete if there is only one job holder
Competitive Salary and Benefits Package