Banking Operations
Edinburgh

Castle Data Input Team Leader

Ref: 909| Posted: 13th Sep 2021

Our Financial Services client, one of the leading independent wealth management companies in the UK, is looking to expand their Operations Team in Edinburgh. Working on a 12-month fixed term contract, as a Team Leader for Castle Date Input you will manage your Team and their processes on a day-to-day basis. This role would be suitable for someone who understands the Financial Services sector and is confident in their ability to act with integrity, care, and due diligence.
 
THE SUCCESSFUL APPLICANT
  • Open and cooperative with the FCA and other regulators
  • You must pay due regard to the interests of customers and treat them fairly
  • Observe proper standards of market conduct
  • Good standard of education in GCSEs or equivalent (must include passes in Maths/English)
  • Higher level qualifications such as A Levels or Degree (or equivalents) are desirable
  • IOC Merit qualification, is required / to be obtained within 12 months in role
  • NVQ Level 3 in Team Leader or equivalent management qualification is desirable
  • Experience within a people management role
  • Experience within the Financial Sector is preferred
  • Adaptable to change and ability to lead others through change
  • Proven ability to work independently and as part of a team
  • Excellent communication skills and ability to adapt style and message to suit audience
  • Good level of IT proficiency
  • Excellent time management to deliver effective planning and organisation
  • Ability to coach and develop others
  • Be able to delegate to the team effectively
JOB DESCRIPTION
  • Ensure personal and team member understanding and adherence to Risk and Control, Policy Frameworks specific to the role in Operations
  • Ensure procedures are adhered to and worked from to ensure a high level of accuracy and delivery of service in a timely manner and to relevant SLAs or Operations standards
  • Effectively plan and manage resource across Operations, ensuring all deliverables are met within your area
  • Identify and be able to demonstrate the use of appropriate delegation within your team
  • Take responsibility for ensuring the appropriate level of escalation and successful resolution of risks and issues
  • Take ownership for your personal and professional development
  • Embed and drive a culture of Continuous Improvement within your team
  • Promote a culture of excellent client service, delivering against expectations and keeping all stakeholders updated
  • Identify, escalate and mitigate any key person dependencies on an ongoing basis taking responsibility for delivery of training
  • Formally review and sign off departmental procedures in line with regulatory and audit requirements
  • Proactively manage all change initiatives ensuring timely delivery of allocated responsibilities  
  • Deputise for line manger when required
  • Set a clear direction and purpose for your Team aligned with Company goals
  • Ensure client confidentiality at all times
  • Define reporting requirements and ensure the accurate delivery and effective use of MI
  • Ensure your Team have regular meaningful Performance Reviews, supported by the correct documentation
  • Help your team develop, both individually and collectively, through meaningful development conversations, coaching and feedback
  • Take accountability for the completion of activity that contributes towards Employee Engagement.
  • Attend all relevant forums and committees as appropriate for role
  • Take responsibility for team meetings ensuring appropriate structure and output
  • Ensure your team adheres to all Company Policies and Regulatory Codes of Conduct, ensuring relevant standards and consequence management are applied as appropriate
  • Ensure that each member of your team is treated fairly and in accordance with client guidelines when making decisions on reward, training and competence, performance management, training needs and promotion
  • Take responsibility for the timely and accurate delivery of all Audit requirements
  • Please complete if there is only one job holder
REMUNERATION PACKAGE ON OFFER
 
Competitive Salary and Benefits Package