Commercial Retail Systems Manager

Ref: 844| Posted: 18th Jun 2021

Our client is on the lookout for a Commercial Retail Systems Manager to join the team. 
The purpose of the role will be to maintain and manage the retail systems within the business. Working collaboratively with colleagues from across the business, striving to drive revenues and profitability through continuous improvement.
  • Educated to degree level and/or relevant qualification with 5 years’ + of managing retail software solutions (Saffron and Quantum preferred but not essential)
  • Experience of working with software suppliers and colleagues to manage change.
  • Experience of co-ordinating a team of system users to drive continuous improvement.
  • Experience of analysing retail reports to identify opportunity for improvement.
  • Experience of maintaining policy, procedure and processes.
  • Ability to analyse performance against plan using a variety of information sources / reports.
  • Use judgement to take quick and confident decisions.
  • Evidence of working in an environment which requires excellence in safety, operations and customer service.
  • Able to manage and develop a team without direct line responsibility.
  • Responsibility of managing the administration of the Commercial retail systems (currently Quantum, Saffron & e-Commerce)
  • Business owner for all processes, procedures and policy regarding the use of the retail systems
  • Lead a team of super users from across the business including Finance and Operations
  • Ensure the systems are maintained and the data is accurate
  • Produce control reports identifying areas of non-compliance
  • Produce performance reports for all levels of the business
  • Manage updates/changes and capture impacts and liaise with colleagues to ensure business readiness
  • Working collaboratively with colleagues to on board new suppliers
  • Work collaboratively with the Retail Sales Team to ensure correct processes are followed
  • Supporting in the auditing of financial procedures
  • Supporting in the financial reporting to the Head of Sales
  • Ensure that all performance monitoring and progress reporting procedures lead to actions for continuous improvement
  • Ensure that all period end activities are completed by vessel teams
  • Clarify and pursue targets and outcomes.
  • Communicate the success and contribution of the team to appropriate audiences
  • Identify and address areas of weakness while identifying and building on areas of strength
Competitive Salary and Benefits Package