Transport & Logistics

Customer Operations Planner

Ref: 1025| Posted: 20th May 2022

Our marine client, based in Middlesbrough, is looking for a Customer Operations Planner who will be responsible for providing a high standard of operational support to deliver efficient services to their customers.
The Customer Operations Planner will be key in establishing and maintaining good customer relations and manage stakeholders both inside and outside of the organisation. The role will be part of the Operations Team which will work on a ‘week on week off’ rotational basis (mix of day and night shift) covering all UK Operations.
  • Knowledge and experience of logistic planning /coordination (preferred)
  • Previous experience in an administrational / operational role
  • Stakeholder Management and Customer Service Experience required
  • Proficient in IT systems essential
  • Manage bookings and changes for all operations co-ordinated through the Centre and ensure information is passed in a timely manner to the relevant employees.
  • Be the company representative with our customers and other organisational stakeholders, develop and maintain good relationships and co-ordinate regularly with them.
  • Accurately enter all necessary data and information into our booking, scheduling and invoicing systems.
  • Organise the scheduling and logistics of employees and vessels in order to ensure the most efficient use of assets to deliver optimum service.
  • Work closely with the Operations Team, employees and Technical departments to ensure that vessels available for scheduled maintenance as and when required.
  • Proactively prepare and maintain an operational forecast and spot hunting reports.
  • Liaise with the crewing department to maintain operational availability and ensure compliance with relevant working time legislation.
  • Manage any short-term absences or exceptional additional needs in liaison with the recruitment department
  • Ensure customer contact information is maintained and accurate.
  • Assist with general administration tasks and undertake such other duties as may be required from time to time to ensure the operational efficiency of the business.
  • Regularly process operational invoice information which has been entered into the sales database in order to keep an accurate record of work performed, and to facilitate efficient production of sales invoices.
Competitive Salary and Benefits Package