Operations
Glasgow

IT Operations Team Leader

Ref: 368| Posted: 2nd Aug 20182018-08-02

The IT Operations Team Leader will be a member of the IT Management team and will work with other team leaders and the Head of IT to manage, develop, implement and improve every aspect of the IT Service delivery globally to an internationally distributed business.
 
THE SUCCESSFUL APPLICANT
 
To be considered you will be required to demonstrate the following:
  • Significant experience of leading a multidisciplinary team with a focus on Microsoft Cloud Technologies.
  • A proven track record of delivering complex programs of work on time and on budget.
  • The ability to learn new technologies and concepts quickly and provide coaching, mentoring and technical leadership to other team members in these areas to expand the knowledge and capability of the team as a whole.
  • A track record of being able to solve complex technical problems and assist other team members in developing their own problem-solving skills.
  • Ability to work with key business stakeholders adapt IT service delivery to best meet business needs.
In addition, successful candidates will be required to demonstrate advanced knowledge in the majority of the following areas:
  • Active Directory to design level including requirements of hybrid environments.
  • Office 365 and the full suite of applications and services it offers
  • Windows 10 and managing an evergreen client environment.
  • Windows Server all versions
  • Hyper - V and SCVMM
  • Microsoft System Centre Configuration Manager and Intune.
  • Microsoft SCOM/DCDPM
  • Experience of working in an ITIL/ IT Service environment.
  • Expertise in supporting and maintaining back office systems and the applications that run on them.
  • Experience of implementing IT service automation
  • Experience of working closely with internal Development team using DevOps methodologies.
  • Experience of working on wide range of IT infrastructure projects.
  • Experience of day to day management of a technical team.
  • Experience of Checkpoint and Cisco Firewalls and VPN
  • Experience working with and managing LAN and WAN networks and experience of managing a complex multi-site global network with a mix or MPLS, VPN, and ExpressRoute connectivity
 
Certification or extensive experience in the following areas would be a significant advantage.
  • Microsoft technologies in particular Azure
  • Working in an ISO 27001 certified environment.
  • ITIL
  • Prince 2
  • Cisco CCNP
 
The role may require occasional business travel to UK and international office locations as projects require therefore, a willingness to travel is essential.
 
JOB DESCRIPTION 
 
The IT Operations Team Leader is required to assist in the delivery of all infrastructure strategy and IT service delivery to our global workforce. This will include the on-going development of infrastructure and support as well as mentoring and day to day management of the IT operations team. This is a hands-on role and the successful candidate will be expected to hit the ground running providing technical leadership to the team and to act as the final escalation point for the team.
 
The IT department are amid a transformational period as we migrate, refactor and replace most of our applications and infrastructure with a predominantly cloud based architecture. You will have the opportunity to learn about and work with the latest technologies and tools available in a predominantly Microsoft based environment.
 
REMUNERATION PACKAGE ON OFFER 
 
Competitive Salary and Benefits Package