Mortgage Completions Officer required for a 6-month fixed term contract based in Glasgow City Centre. Reporting to the Senior Completions Officer you will be the first point of contact for conveyancers, dealing with enquiries, processing Certificates of Title and progressing cases to Completion.
THE SUCCESSFUL APPLICANT
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A minimum of 1-year Completions administration experience within the secured lending (Residential or Buy to Let) or commercial mortgage market
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Understanding of the regulatory environment and in particular, Treating Customers Fairly
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Experience of liaising with third parties such as solicitors. (Preferred)
JOB DESCRIPTION
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Providing an excellent service to all conveyancers, brokers and customers, ensuring cases are Completed within service levels and laid down policies and procedures.
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Processing of Certificates of Titles (COTs) within a timely manner in accordance with the policies and procedures.
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Conduct checks of Certificates of Title and Mortgage Offer to ensure compliance with all loan offer conditions prior to authorising the case for Completion.
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Undertake completion of new mortgage loans on the mortgage processing system and liaise with Mortgage Servicing / Operational Finance to ensure these are correct, adhering to strict deadlines.
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Check and despatch Mortgage completion letters to applicants following completion of new mortgage loans and follow up with a Welcome call.
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Respond to Customer, Intermediary or Solicitor enquiries by letter or telephone, in liaison with the New Lending Team as appropriate, ensuring adherence to Company’s Data Protection Policy at all times
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Maintain customer accounts, keeping accurate records of actions taken
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A Customer Service Officer will refer cases to their line management, where appropriate, including agreeing to enquiries / solutions out-with their mandate.
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Completions Officers are required to demonstrate that they have considered and applied the principles of Treating Customer Fairly.
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Contributes to the flow of communication within the team, by actively participating in staff meetings
REMUNERATION PACKAGE ON OFFER
Competitive Salary & excellent benefits.