Financial Services

Mortgage Quality Officer

Ref: 610| Posted: 1st Nov 2019

Mortgage Quality officer is required in Glasgow, to deliver high quality operational governance by assessing operational performance against adherence to company policies including Credit, Affordability, Customer Verification & Mandates & Escalations.
Our client is a Glasgow-based Financial Services firm providing specialist lending across the UK. A dynamic organisation which can offer the right candidate an extraordinary career path within an environment of excellence and considerable potential.
  • A minimum of 2 years’ experience within the secured lending or residential or Buy to Let mortgage market
  • Understanding of the regulatory environment and in particular TCF
  • Technology skills - MS Excel and Word
  • Excellent communication skills
  • Attention to detail
  • Ability to work under pressure and to strict deadlines
  • Planning & Problem solving skills
  • Ability to work as part of a small team and make effective contributions
  • Review new lending applications in advance of offer against all applicable policies, identify and escalate any potential breaches in line with department policy
  • Review notes and comments made by underwriters to ensure all decisions have an appropriate supporting rationale
  • Ensure escalation policy has been followed for any exceptions identified and that these have been appropriately documented
  • Manage work levels to ensure Service Level Agreement's (SLA’s) are met and ensure quality standards are regularly achieved
  • Assist in the review of departmental processes ensuring that they are well documented, customer focused, efficient and up to date
  • Contribute to achievement of departmental Key Performance Indicator’s (KPIs) and Treating Customer Fairly (TCF) KPI’s ensuring we maintain the ability to demonstrate we are meeting our TCF obligations
  • Actively participate in department meetings ensuring minutes, actions and key updates are accurately recorded
  • Challenge internal processes and procedures where evidence suggests improvements could be made
  • Assist in the production of key management information and reporting
  • Maintain the company's compliance standards and own compliance training in relation to the Audit & Control team
  • Set high standards in relation to dealing with enquiries from other operational areas, demonstrating a desire and willingness to listen and take appropriate action when necessary
  • Work closely with other teams in particular the New Lending Team, fostering a healthy relationship where challenge is the norm
  • Review sources of industry guidance in order to keep abreast of changes which could impact areas under Audit & Control remit and provide recommendations to team leader on any relevant areas
  • Take responsibility for maintaining own CPD (Continuous Professional Development) folder ensuring it is kept up to date
Competitive Salary & excellent benefits.