Financial Services

Mortgage Sales Support

Ref: 458| Posted: 1st Apr 2019

We require an experienced Mortgage Sales Support to join our Financial Services client.  You will be managing inbound telephone calls, outbound telemarketing calls to pre- and post-registered intermediaries whilst promoting the company, its services, products and criteria.
Our client is a Glasgow-based Financial Services firm providing specialist lending across the UK. A dynamic organisation which can offer the right candidate an extraordinary career path within an environment of excellence and considerable potential.
  • 2 years’ experience in the Mortgage or Financial Services Industry would be desirable
  • Previous experience in an outbound & inbound telesales environment
  • Previous experience as a telemarketer or similar sales/customer service telephone role
  • Strong communication skills both verbal and written
  • A background of successful relationship building or client management
  • Excellent call handling, listening and influencing skills
  • The confidence to pursue leads and overcome objections
  • PC literate with a good knowledge of Outlook, Word, Excel and CRM systems
  • Proactive team player - ability to work on own initiative; solo and as part of a team
  • Self-motivated and enthusiastic with the drive to succeed and deliver results
  • Ability to multi task to ensure SLA’s are met
  • Providing support to introducers ensuring they understand our product range and credit policy
  • Pro-actively follow up all enquiries made to the sales team with the objective being the enquiry converts to a case being submitted to the company
  • Provide technical support on portal and registration issues to intermediaries
  • Achievement of individual and team targets and KPI’s to increase business volumes
  • Input and maintain accurate and current CRM data
  • Liaise with all areas of the business for pre- and post-sale queries
  • Responsible for the management of the departmental email channels
  • Undertaking pre-registration verification checks for new intermediaries
  • Challenge and evidence aspects of specific cases where we can demonstrate a case fits company credit policy and product range
  • Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements
  • Project work as and when required
  • Provide support to field based Business Development Managers as required
  • Highlight new leads to the relevant regional Business Development Managers or National Account Managers
Competitive Salary & excellent benefits.