We require an experienced Mortgage Sales Support to join our Financial Services client. You will be managing inbound telephone calls, outbound telemarketing calls to pre- and post-registered intermediaries whilst promoting the company, its services, products and criteria.
ABOUT OUR CLIENT
Our client is a Glasgow-based Financial Services firm providing specialist lending across the UK. A dynamic organisation which can offer the right candidate an extraordinary career path within an environment of excellence and considerable potential.
THE SUCCESSFUL APPLICANT
- 2 years’ experience in the Mortgage or Financial Services Industry would be desirable
- Previous experience in an outbound & inbound telesales environment
- Previous experience as a telemarketer or similar sales/customer service telephone role
- Strong communication skills both verbal and written
- A background of successful relationship building or client management
- Excellent call handling, listening and influencing skills
- The confidence to pursue leads and overcome objections
- PC literate with a good knowledge of Outlook, Word, Excel and CRM systems
- Proactive team player - ability to work on own initiative; solo and as part of a team
- Self-motivated and enthusiastic with the drive to succeed and deliver results
- Ability to multi task to ensure SLA’s are met
JOB DESCRIPTION
- Providing support to introducers ensuring they understand our product range and credit policy
- Pro-actively follow up all enquiries made to the sales team with the objective being the enquiry converts to a case being submitted to the company
- Provide technical support on portal and registration issues to intermediaries
- Achievement of individual and team targets and KPI’s to increase business volumes
- Input and maintain accurate and current CRM data
- Liaise with all areas of the business for pre- and post-sale queries
- Responsible for the management of the departmental email channels
- Undertaking pre-registration verification checks for new intermediaries
- Challenge and evidence aspects of specific cases where we can demonstrate a case fits company credit policy and product range
- Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements
- Project work as and when required
- Provide support to field based Business Development Managers as required
- Highlight new leads to the relevant regional Business Development Managers or National Account Managers
REMUNERATION PACKAGE ON OFFER
Competitive Salary & excellent benefits.