Operational Planner

Ref: 923| Posted: 13th Sep 2021

Our marine client, based in Middlesbrough, is looking for an Operational Planner who will be responsible for providing a high standard of operational support to deliver efficient services to their customers.
The Operational Planner will be key in establishing and maintaining good customer relations and manage stakeholders both inside and outside of the organisation. The role will be part of the Operations Team which will work on a ‘week on week off’ rotational basis (mix of day and night shift) covering all UK Operations.
  • Knowledge and experience of logistic planning preferred
  • Experience in an administrational / operational role essential
  • Stakeholder Management and Customer Service Experience required
  • Proficient in IT systems essential
  • Manage bookings and changes for all operations co-ordinated through the Centre and ensure information is passed in a timely manner to the relevant employees.
  • Be the company representative with our customers and other organisational stakeholders, develop and maintain good relationships and co-ordinate regularly with them.
  • Accurately enter all necessary data and information into our booking, scheduling and invoicing systems.
  • Organise the scheduling and logistics of employees and equipment in order to ensure the most efficient use of assets to deliver optimum service.
  • Work closely with the Operations Team, employees and Technical departments to ensure that plant equipment is available for scheduled maintenance as and when required.
  • Proactively prepare and maintain an operational forecast and spot hunting reports.
  • Liaise with the recruitment department to maintain operational availability and ensure compliance with relevant working time legislation.
  • Manage any short-term absences or exceptional additional needs in liaison with the recruitment department
  • Ensure customer contact information is maintained and accurate.
  • Assist with general administration tasks and undertake such other duties as may be required from time to time to ensure the operational efficiency of the business.
  • Regularly process operational invoice information which has been entered into the sales database in order to keep an accurate record of work performed, and to facilitate efficient production of sales invoices.
  • You will participate in an agreed rota system to ensure we provide a 24-hour coverage for operations. Occasional overtime may be required.
Competitive Salary and Benefits Package