Marine & Shipping

Operations Assistant

Ref: 867| Posted: 16th Jul 2021

Our marine client based in Gravesend is looking for an Operations Assistant to join their team on an 18 month Fixed Term Contract.
As an Operations Assistant you will provide operational support for the delivery of towage services, to establish and maintain good customer and working relations both inside and outside of the organisation.
  • Knowledge and experience within the Marine industry.
  • 5 GCSE’s at grade C or above including Maths and English or equivalent.
  • Experience in an administrational / operational role preferred.
  • Good IT Skills
  • Comfortable working various shifts patterns (including days and nights)
  • To receive orders from the customer, organising the scheduling and logistics of fleet in order to ensure most efficient use of assets to deliver optimum service.
  • Enter and update order information into the sales database for accurate tracking of work requirements.
  • To provide tug utilisation ensuring that obligations for availability of expertise, equipment and personnel are met at all times in order to maintain customer satisfaction and operational efficiency.
  • To work closely with the Operations and Technical departments to ensure that the tugs are available for scheduled maintenance as and when required.
  • Working closely with the Operations team to deploy assets for towage services to maximise revenue.
  • Deal with requests for coastal work, salvages or special services as they arise ensuring that all relevant parties are informed as promptly and accurately as possible.
  • Maintain a good relationship and co-ordinate regularly with other port stakeholders, including the port.
  • Participate in an agreed rota system to ensure we provide 24hour coverage for towage operations and emergency service.
  • Liaise with crew to maintain operational availability and ensure compliance with relevant working time legislation.
  • Input of crew pay claims for the local operation to ensure accurate entries in accordance with agreed pay scales and local agreement.
  • Regularly process operational invoice information which has been entered into sales database in order to keep an accurate record of work performed, and to facilitate efficient production of sales invoices.
  • Occasional overtime may be required to cover sickness within the rota system.
  • Assist with general administration tasks and undertake such other duties as may be required from time to time to ensure the operational efficiency of the business.
Competitive Salary and Benefits Package