Marine & Shipping

Planning & Control Manager

Ref: 309| Posted: 7th Sep 2018

This vacancy is now closed
The Planning & Control Manager is responsible for overseeing the provision of our clients’ Service Delivery Plan and managing, monitoring and responding to all operational incidents that occur within the Network. The Planning & Control Manager has full responsibility to ensure that the published timetable is, where possible, maintained to a high standard. They must pro-actively manage day to day vessel operations and, when disruption occurs, discharge effective contingency plans to ensure service recovery, working collaboratively with the Heads of Service Delivery North and South.
  • Minimum 5 years’ experience of working in a logistical or operational environment
  • Experience of multi-tasking and working in a high pressure environment
  • Ability to forward-think and use initiative
  • Customer focused
  • Knowledge and understanding of Port or Marine Operations
  • Comprehensive knowledge of vessels and network geography
  • High degree of computer literacy
  • Ability to work shifts
  • Logical thinker, with good analytic and creative problem solving skills
  • Strong organisational skills with a high attention to detail and the ability to manage multiple work priorities.
  • Assist with development, maintenance and execution of route specific contingency plans to minimise the impact on customers wherever possible
  • Assist with creation of the Service Delivery Plan including deployment and resourcing
  • Ensure that the magnitude, scope and impact of each variation to the Service Delivery Plan is fully assessed so that the most appropriate and effective response is initiated
  • Delivery and decision authority for service delivery plan
  • Proactively manage day to day timetable updates
  • Disruption, crisis and contingency planning management
  • Work with Port Managers and Masters & Skippers to co-ordinate vessel deployment during disruption
  • Provide a co-ordination and control function in support of the Heads of Service Delivery North and South at the daily operations calls, recording issues and following up any outstanding actions
  • Interface with Customer Communications, Commercial and Port Staff for communications with customers
  • Monitoring of short and medium term weather forecasts across all key areas within the network and providing early warning of issues, weather warnings and particular areas of concern
  • Monitoring and reporting of service delivery quality
  • Assist with planning & management of the deployment of relief vessels in support of the delivery of Annual Maintenance Plan
  • Support the Operations Control Centre Manager and Heads of Service Delivery North & South to embed a collaborative culture needed for success, enhance network performance standards, increase commercial awareness and discharge CFL’s duties under the contract
  • Maximise personal competency through continuous personal development
Competitive Salary and Benefits Package