Financial Services
Glasgow

Telephone Business Development Manager

Ref: 982| Posted: 11th Nov 2021

We are looking for a Telephone Business Development Manager to join our Financial Services client.  You will be managing inbound telephone calls, promoting the company, its services, products and criteria.
 
THE SUCCESSFUL APPLICANT
  • 2 years’ experience in the Mortgage Industry or Financial Services is essential
  • Previous experience in an outbound & inbound telesales environment
  • Previous experience as a telemarketer or similar sales/customer service telephone role
  • Strong communication skills both verbal and written
  • A background of successful relationship building or client management
  • Excellent call handling, listening and influencing skills
  • The confidence to pursue leads and overcome objections
  • PC literate with a good knowledge of Outlook, Word, Excel and CRM systems
  • Proactive team player - ability to work on own initiative; solo and as part of a team
  • Self-motivated and enthusiastic with the drive to succeed and deliver results
  • Ability to multi task to ensure SLA’s are met
JOB DESCRIPTION
  • Providing support to introducers ensuring they understand our product range and credit policy via inbound/outbound calls and email channels
  • Call out to newly registered brokers introducing them to the company
  • Actively manage application pipeline through contact with the broker and internal departments
  • Responsible for the management of the departmental email channels
  • Provide technical support on portal and registration issues to intermediaries
  • Undertaking pre-registration verification checks for new intermediaries
  • Achievement of individual and team targets and KPI’s to increase business volumes
  • Input and maintain accurate and current CRM data
  • Liaise with all areas of the business for pre- and post-sale queries
  • Ensure brokers are submitting applications via the correct channels by managing the daily reports
  • Challenge and evidence aspects of specific cases where we can demonstrate a case fits company credit policy and product range
  • Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements
  • Project work as and when required
  • Provide support to field based Business Development Managers as required
  • Highlight new leads to the relevant regional Business Development Managers or National Account Managers
REMUNERATION PACKAGE ON OFFER
 
Competitive Salary & excellent benefits.