We are looking for a Telephone Business Development Manager to join our Financial Services client. You will be managing inbound telephone calls, promoting the company, its services, products and criteria.
THE SUCCESSFUL APPLICANT
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2 years’ experience in the Mortgage Industry or Financial Services is essential
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Previous experience in an outbound & inbound telesales environment
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Previous experience as a telemarketer or similar sales/customer service telephone role
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Strong communication skills both verbal and written
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A background of successful relationship building or client management
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Excellent call handling, listening and influencing skills
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The confidence to pursue leads and overcome objections
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PC literate with a good knowledge of Outlook, Word, Excel and CRM systems
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Proactive team player - ability to work on own initiative; solo and as part of a team
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Self-motivated and enthusiastic with the drive to succeed and deliver results
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Ability to multi task to ensure SLA’s are met
JOB DESCRIPTION
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Providing support to introducers ensuring they understand our product range and credit policy via inbound/outbound calls and email channels
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Call out to newly registered brokers introducing them to the company
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Actively manage application pipeline through contact with the broker and internal departments
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Responsible for the management of the departmental email channels
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Provide technical support on portal and registration issues to intermediaries
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Undertaking pre-registration verification checks for new intermediaries
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Achievement of individual and team targets and KPI’s to increase business volumes
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Input and maintain accurate and current CRM data
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Liaise with all areas of the business for pre- and post-sale queries
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Ensure brokers are submitting applications via the correct channels by managing the daily reports
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Challenge and evidence aspects of specific cases where we can demonstrate a case fits company credit policy and product range
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Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements
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Project work as and when required
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Provide support to field based Business Development Managers as required
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Highlight new leads to the relevant regional Business Development Managers or National Account Managers
REMUNERATION PACKAGE ON OFFER
Competitive Salary & excellent benefits.