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Strong written and verbal communication skills.
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Analytical, problem solving, time management and decision-making skills.
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Ability to respond positively to customers in an effective manner.
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Ability to prioritise work in periods of peak workload.
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Demonstrates teamwork and interpersonal skills.
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Ability to use range of IT applications.
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Knowledge of management of LNG vessel operations, preferably with sailing time served on board LNG vessels.
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Attend vessels whenever possible within agreed budgets.
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Undertake other related activities as may be deemed necessary by the company.
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Work closely with all members of the Gas Fleet, ship, and shore, to enhance commercial operational performance.
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Maintain professional relationships with charterers, customers, agents, and other industry professionals.
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Drive cost leadership within the commercial operations.
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Assist in the completion of monthly, budget and quarter-end reports and corporate reporting for vessels as required.
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Establish relationships with Charterers and can attend Owners/Charterers’ meetings or other forums as required by Line Manager.
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Communicate with all internal and external parties including vessels, charterers, brokers, insurers, and lawyers.
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Ensure compliance with company procedures including, but not limited to, handling Bills of Lading, Letters of Protest and Letters of Indemnity; liaising with all parties where necessary.
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Prepare, adjust, review, approve and issue charter hire invoices.
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Review voyage instructions provided by Charterers and liaise with Charterers as required.
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Know, understand, and ensure compliance with generic Charterer’s Instructions, notifications and reporting requirements where applicable.
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Generate and issue Owners Voyage Instructions to vessels as required.
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Prepare closure of any necessary commercial claims.
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Co-operate fully with charterers and vessels regarding all matters pertaining to Voyage Planning and Instructions for company owned vessels.
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Ensure the Vessel Position Report (VPR) is kept up to date always and disseminate any short notice changes to team members in a timely manner.
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Appoint and liaise with port agents to ensure smooth operational turnaround and work with Vessel Managers and Accounts to ensure Port Costs are properly invoiced and controlled.
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Liaise with Insurance on voyage related matters to ensure timely notifications and arrangement of premiums.
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Ensure vessels properly submit Noon Reports and Voyage Summaries.
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Monitor Noon Reports and Voyage Summaries to review vessels performance against charter party requirements and seek remedial actions where required with necessary internal and external parties.
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When required guide vessels, on Charter Party performance and exclusion interpretation and management.
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Monitor vessels for idle time and slow steaming and submit timely requests to Charterers for remedial and or preventative measures.
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Liaise with vessels and other team members to monitor heel management against pre-determines heel management plans.
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Undertake Ship-shore compatibility work as required and co-ordinate with Charterers and terminals to ensure that all requirements of vessel acceptance and Terminal Compatibility are fulfilled.
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Act as a member of the Emergency Response Team as required
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Respond to feedback from external and internal customers to ensure consistent delivery of first-class service.