Financial Services

Mortgage Sales Support

Ref: 458| Posted: 30th May 2019

This vacancy is now closed
We require an experienced Mortgage Sales Support to join our Financial Services client.  You will be managing inbound telephone calls, outbound telemarketing calls to pre- and post-registered intermediaries whilst promoting the company, its services, products and criteria.
Our client is a Glasgow-based Financial Services firm providing specialist lending across the UK. A dynamic organisation which can offer the right candidate an extraordinary career path within an environment of excellence and considerable potential.
  • 2 years’ experience in the Mortgage or Financial Services Industry would be desirable
  • Previous experience in an outbound & inbound telesales environment
  • Previous experience as a telemarketer or similar sales/customer service telephone role
  • Strong communication skills both verbal and written
  • A background of successful relationship building or client management
  • Excellent call handling, listening and influencing skills
  • The confidence to pursue leads and overcome objections
  • PC literate with a good knowledge of Outlook, Word, Excel and CRM systems
  • Proactive team player - ability to work on own initiative; solo and as part of a team
  • Self-motivated and enthusiastic with the drive to succeed and deliver results
  • Ability to multi task to ensure SLA’s are met
  • Providing support to introducers ensuring they understand our product range and credit policy
  • Pro-actively follow up all enquiries made to the sales team with the objective being the enquiry converts to a case being submitted to the company
  • Provide technical support on portal and registration issues to intermediaries
  • Achievement of individual and team targets and KPI’s to increase business volumes
  • Input and maintain accurate and current CRM data
  • Liaise with all areas of the business for pre- and post-sale queries
  • Responsible for the management of the departmental email channels
  • Undertaking pre-registration verification checks for new intermediaries
  • Challenge and evidence aspects of specific cases where we can demonstrate a case fits company credit policy and product range
  • Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements
  • Project work as and when required
  • Provide support to field based Business Development Managers as required
  • Highlight new leads to the relevant regional Business Development Managers or National Account Managers
Competitive Salary & excellent benefits.