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Develop, write, and update procedures and documentation necessary for the effective operation of the QMS.
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Participate in the design, implementation, and monitoring of quality processes to meet internal, customer, and certification standards.
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Support internal and external departments in applying and improving the quality approach.
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Plan, conduct, and report internal audits (product and process) in accordance with the established schedule and management requests.
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Coordinate audit follow-ups, ensuring corrective and preventive actions are identified, implemented, and verified.
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Facilitate Root Cause Analysis (RCA) investigations for non-conformance events using 8D, Fishbone/Ishikawa, or 5 Whys methodologies.
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Identify gaps in business processes and lead implementation of improvements to ensure compliance with ISO9001 and customer requirements.
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Monitor and report key quality indicators, audit results, and QSE-related performance metrics.
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Lead and coordinate the annual Management Review, compiling business performance data, reporting output actions, and tracking completion.
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Define process effectiveness assessment methods with Process Owners and report on progress toward Quality Objectives, identifying recovery actions where needed.
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Produce reports and dashboards related to QMS document control and overall quality performance.
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Participate in the development and execution of the annual quality improvement plan.
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Identify and implement process improvement opportunities across key activities in collaboration with Process Owners and stakeholders.
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Support and participate in Lean, Jidoka, and other site improvement and culture change programs. Collaboration and Communication
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Communicate effectively with internal and external customers, stakeholders, and interested parties.
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Attend relevant meetings, contributing quality-related insights and updates.
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Capture and analyse data for the business’s Key Performance Indicators (KPIs).
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Maintain up-to-date personal competency and training records.
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Adhere to local QHSE rules, including ESD protocols and clean area standards, and promptly report any accidents or near misses.
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Utilize all required system tools and manage administrative tasks such as timekeeping, leave, and other HR-related responsibilities with the line manager.