Quality Assurance Manager

Our London based client is looking for a Quality Assurance Manager who will manage all internal and external (i.e. customer facing) Quality Management aspects of a contract/project.
The role of the Quality Assurance Manager involves ensuring implementation, maintenance, and improvement of the company Quality Management System throughout the Tender, Project implementation and After Sales support. Specific Quality Assurance Managers will be assigned for each tender and project.
  • Degree level qualification or equivalent international qualification.
  • 2 to 5 years’ experience in a Quality Assurance role.
  • 2 to 5 years’ experience working in a customer facing role.
  • Experience in quality management system requirements ISO9001 / TL9000.
  • Project Management, Basic Commercial Skills and / or Lead Auditor training would be a plus.
  • Generates all quality documentation in support of the bids. Reviews the bid documentation and details areas of compliance/non-compliance and key risk areas.
  • Ensures quality support for internal and customer bid meetings.
  • Ensures the project Quality requirements are implemented throughout the project for all company activities as well as those of our key sub-contractors.
  • Generates and maintains project quality documentation such as the Project Quality Plan and Inspection and Test Plans.
  • Manages the Acceptance status of all company Product and Services. Presents all product acceptance data and tracks approval management of deficiencies.
  • Manages customer interface during customer audits and factory/site acceptance process as well as the resolution of any related quality issues.
  • Supports the project risk management process by ensuring the implementation of any necessary follow up actions.
  • Manages, together with the GPM, the project lessons learnt reviews.
  • Ensures all issues found during the project implementation and after sales support are reported and the follow up actions managed. This includes leading investigations were required and agreeing any final customer reports.
  • Provides the prime interface between the project team and the other Quality functions.
  • Implements measurements in the project processes and monitors & improves Customer Satisfaction.

Competitive salary and benefits package.